Updated on 28/02/2025Privacy Policy

At Studio Shogun LTD ("we", "us", "our") we take privacy very seriously and are committed to protecting your personal information and your right to privacy.

In this privacy policy, we want to explain as clearly as possible what information we collect, how we use it and what rights you have in relation to it.

This policy applies to all information collected through our Services and Site as well as any related services, sales, marketing or events.

We hope you take some time to read through it carefully, as it is important.

Your use of the Site is taken as acceptance of this policy. If there are any terms that you disagree with, please discontinue using our Services immediately.

If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at hi@kenmei.co.

Information you provide to us

• Account and profile information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, this includes your email address, profile picture, and notification settings.
• Information you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you contact customer support via email, Discord or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
• Payment information: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/en-gb/privacy.

Information we collect automatically

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. This includes:

• Internet Protocol (IP) addresses.
• Internet Service Provider (ISP).
• Browser type.
• Operating system.
• Date/time stamp.
• Browsing actions and browsing patterns.

Some of this information is collected using cookies. For more details about our Cookies Policy, please click here.

Consent

You may choose to browse our Site freely without becoming a member. If you do not become a member, you will not be able to access areas that require registration.

We will ask you when we need information that identifies you or allows us to contact you (personal information). To become a Free User or Premium user, you must consent to this policy before becoming a member. If you do not consent to provide us with the personal information requested, you cannot use our Services.

If you decide to register as a Free User or a Premium User, you will be able to select the kind of information you want to receive from us by subscribing to our Services (such as newsletters). If you do not want us to communicate with you about our offers, products, programs, events, or services by email, or telephone, you may select the option stating that you do not wish to receive any marketing messages from us.

How we use the information

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you:

• To provide the Services.
• To personalize your experience.
• To aid in research and development.
• To communicate with you about the Services.
• To market, promote, and drive engagement with the Services.
• To provide customer support.
• To prevent fraud and abuse.
• For any other purpose with your consent.

We will never sell or give away your name, address, phone number, email or any personal information to anyone without a legitimate reason as set out below.

How we share the information

Sharing with third parties

• With your consent: We share information about you with third parties when you give us consent to do so.
• Service providers: We work with service providers for our Site and application development, hosting, maintenance, backup, storage, infrastructure, payment processing, analysis and other services. This may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. You can learn more about third-party service providers in the Subprocessors section.
• Compelled disclosure: We may need to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

How we store and secure the information

Information storage and security

We use data hosting service providers to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about information storage and security within a reasonable timeframe.

Infrastructure Subprocessors

We may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Other Subprocessors

We may use the following Subprocessors to perform other Service functions:

How long we keep information

We may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use the Services, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

How to access and control your information

Right to access and update information

Our Site allows you to access and update information about you. You can access your profile information from your account. You can update this from your profile settings. Please make sure that the information we hold on you is current and correct.

Right to data portability

Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Our Services and related documentation give you the ability to export certain information from within the Service. Should you request it by contacting us using the contact information at the end of this Privacy Policy, we will provide you with an electronic file of your basic account information and information under your sole control. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Other important privacy-related information

We may transfer, process, and store your information outside your country of residence, to wherever we or our service providers operate to provide the Service. Whenever we transfer your information, we will take steps to protect it.

Age limitations

To the extent prohibited by law, we do not allow our Services to be used by anyone younger than 13 years old. If you learn that anyone younger than 13 has unlawfully provided us with personal data, please contact us and we will take steps to delete it.

Changes to our Privacy Policy

We may change this privacy policy. We will post any changes on this page and, if they are significant, we will provide a notice on the Site, login screens, or by sending you an email. We encourage you to review this policy routinely to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have questions or concerns about how your information is handled, please direct your inquiry to Studio Shogun LTD at legal@kenmei.co.